Compliance

Gramm Leach Bliley Act (GLBA)

Also known as the Financial Modernization Act of 1999, GLBA protects consumers’ personal financial information held by financial institutions. There are three parts to the privacy requirements: the Financial Privacy Rule, Safeguards Rule and Pre-Texting Provisions. SMA abides by all three provisions to ensure your debtors’ information is safe.

Fair Debt Collections Practices Act (FDCPA)

At SMA, every staff member abides by FDCPA collection law when handling your accounts. All staff is required to complete training through ACA’s certified FDCPA compliance program. This ensures your accounts are handled in accordance to federal law and that each collector maintains your debtors’ rights. To maintain compliance, our entire staff follows FDCPA approved workflows and they are subject to weekly compliance audits to ensure that no team member deviates from FDCPA law.

Professional Practices Management System (PPMS) Certified

SMA is certiifed through ACA's Professional Practices Management System, which is a management system based upon developing, implementing and adhering to professional practices and polices. SMA is one 67 agencies that is PPMS certified.

HIPAA

Stephens & Michaels Associates is a responsible HIPAA Business Associate. We integrate completely with your HIPAA compliance efforts because we have taken the necessary steps to help keep your patient data safe. We have a company-wide HIPAA Business Associate Policy to set data protection standards and guide employee behavior. To maintain compliance, our entire staff follows HIPAA approved workflows and they are subject to weekly compliance audits to ensure that no team member deviates from HIPAA requirements.